friendly staff outside the service department, the young man that checked me out seem not sure of himself and bit not sure of his job. The technicians that were at the counter when I asked for my keys said, not sure where your keys are they don't trust us with them I suppose. I was not told where my car was parked. Overall the staff is nice and friendly but also they lack a small bit of professionalism in the garage area for where they are at. I mean this isn't just some mechanic garage its a very upstanding dealership and should be treated that way from all aspects of any job in the building, the front staff is AWESOME!