I had 11:00 am appointment for oil change, rotate & balance. I did not get out of there till 1:40 pm! I'm not sure what has happened to this dealership in the last 3 years but it has gone downhill! I've had both my vehicles serviced here and average coming in every 3 months. I see new faces on every visit?? What's up with that?? I felt compelled to speak with the manager about this. He told me that sales have grown and service is trying to catch up and they need to hire another tech. In my opinion it is not likely that you will be getting repeat business if your service is not up to par. If you are all about selling but not servicing then you need to shut down your service department!