Went to the service department and the older man was not friendly and kind of rude. It took them two (2) hours to do a 15 minute job. I was there first thing that morning and the only customer there for about 45 minutes. They ended up scratching my dash on the passenger side. I should have gone back up there and showed them, but by the time it was noticed I was already 30 miles away from them
Hi, we regret to hear that you had this experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (731) 879-1904 at your earliest convenience to discuss how we can turn this experience into a positive one.
Since this was a insurance job. I was expecting to be in and out however I spent over a month without my vehicle. You kept putting other vehicles in front of mine. But I'm not just fussing on you my insurance company also dropped the ball.
Working with our salesperson, Dalton, was a pleasure. He listened to us and asked the correct questions to determine what we really needed. From beginning we were treated with respect and consideration as we searched for our vehicle.
The service staff was friendly. They got my cell phone number so they could call me when they were through service in my vehicle. I took my vehicle in at 11 my appointment was 11:30 I didn't hear back from him so at 2:30 I called to see if it was ready they stated that was. When I got back there they could not find my keys it took them 15 to 20 minutes to locate them