My car has been in the shop since April 22, and no one can give me an answer to the problem they replaced a water pump 5 days later the engine lights were on and the car had to be towed to shop they said a hose was not tightened or had split 2 days after that it would not start so towed to shop again last week I was told they thought it was the ECM and that the car should be ready by Friday at 3:15 I called and it was not but they would start on it Monday and call GM and today they called and said it must be the wiring so I'm still without a car they do not provide a car and would not rent me a car. I think the problem is that when the car overheated form their negligence when water pump was installed and I'm tired of excuses and having to rent a car, they always have to order parts even to install a water pump and the last oil change I had to wait until they could get filters from Auto Zone,
The service was completed as expected. I had presented a coupon for $10 off when I arrived and was assured that I could use it, but the coupon was never applied and I ended up paying full price anyway.
Had an appointment at 1 pm to have car checked because of low coolant which I had told them about at last oil change, at 2:10 my car was still on the lot where I had parked when I ask for my keys I was told that a mechanic was off sick that day would have been nice had they called to reschedule my appointment, I am a caretaker for a cancer patient and my time is important to me.
Cody Small impressed me with his knowledge of the vehicles that we were interested in and answered all our questions. He also explained the features and operation of the Trax again as we took delivery. Thanks Cody.
We had some bad experiences in the past year with the service Dept. We have decided to let you make it right by giving your Dept a couple more chances to make it up to us. I will not give a great recommendation till I have a good reason to do so. This is a trial period for us. As we had not had trouble with Serra on Jackson. But wanted to give our home town dealer our business. That may change if you don’t deserve our business