I purchased my truck here a few months back with a lifetime warranty. I was notified during this oil change and tire rotation that GM recommends a fuel system service around 30K miles and that they could do it for another $169.00. I asked the gentleman several times if I had this done somewhere else for a much cheaper price would it affect my warranty. He was very hesitant at first to say that it wouldn't, but eventually said it would not affect my warranty, just need to keep a record of it. Communication concerning this warranty from the time of sale to now during services has not been very clear and concise. Communication with the customer in this regard could be much better. Other than that, the service department is very friendly.
jones chevrolet was a great experience unlike jones buick dealership which I first took my buick to totally un aware of how the head lights work and told me they couldn't find any thing wrong. Hands off to the buick dealer they did a 33 month service and oil change with out any problems. Thanks
I would highly recommend Jones Chevrolet to my family and friends to do business. My experience with this company and the salesman was exceptional. I was treated with respect and honesty. I left the day of my purchase feeling very good.
Had an oil change and tires rotated on 2019 2500hd and tore pressure was 71 on front tires and 60 on rear so obviously they failed to check air pressure and reset to correct cause it should be 60 front and 75 rear. If u want to charge for a tire rotation the complete task needs to be completed.
Bought vehicle on April 22. Har to have a part for the trac control put in vehicle within 2 weeks. Took to service department were vehicle was made and completed pulled out of parking lot and same thing happened. Took back another part was ordered, took couple weeks to get in. Told it would only take couple hours. When we got vehicle back is was not cleaned up were they did there work. Stained the carpet.
The service team at Jones Chevrolet or very professional on fixing the problem. They also make sure you get all that you pay for with the vehicles warranty. It great to have a team that knows my truck and how to take care of it. Thanks team Jones Chevrolet!!!