We had some bad experiences in the past year with the service Dept. We have decided to let you make it right by giving your Dept a couple more chances to make it up to us. I will not give a great recommendation till I have a good reason to do so. This is a trial period for us. As we had not had trouble with Serra on Jackson. But wanted to give our home town dealer our business. That may change if you don’t deserve our business
I did not get a vehicle serviced at all in the month of January. But being sent this does not suprise me. Jones Chevrolet in Lexington use to be the ONLY place I would let touch any of my vehicles. Since change of management in the service department, they cannot keep track of anything, they misdiagnos , cannot stay on schedule and have practically NO knowledge of mechanics. I will not be back until things change. The sales department however is wonderful. I’ve bought 3 vehicles thru them. It’s a shame the service department can’t do their job tho.
Service has steadily went downhill since the new management has come in.This has been one of the worst experiences I’ve had here. I’ve been doing business at jones for 7 years and bought 3 vehicles here . I can honestly say I’m about done with ever using them again. The service department has no knowledge of anything to do with the service of a vehicle. I was terribly disappointed at my last two visits here. They never check parts to make sure if they are correct when they come in and the staff could care less about inconveniencing people. They also NEVER are done with a vehicle when they say they will be. Their regular services are not completely done, They don’t reset your vehicles like they should, don’t put the sticker in your windshield ... so how do you know if they even changed your oil or filter??!! If they cannot even complete the easy task of resetting the vehicles computer for the oil change and putting in a Sticker it definitely doesn’t give me confidence in the work they supposedly did. I certainly hope this gets better. I always try to do business in my hometown.
This is the best dealership I have ever dealt with. I really felt like part of the Jones family and wanted to express my personal thanks to Christa and Jim for them going above and beyond to make my purchase happen.
The work on my car took too long. I was not given answers as my car sat there and was not worked on. Accurate information was not given to me, and this lead to more confusion and worry as to the damage of my brand new car. Also it was difficult to get a hold of the service department and they did not re turn my calls when they said that they would. In total it took a 1 1/2 weeks for me to have my car back to me.
This was the worst experience. The only good thing was I did get my car repaired. First off, the service writer decided she “might could fix” my problem. She totally wasted 30 minutes of my time. I was finally able to speak to the service manager. I wasn’t able to leave my car because I was traveling through and I needed to unload my car to do laundry to prepare to leave again. The service manager said to bring it back after 9 the next day. She indicated she had a meeting but would be there by 9 and that she would provide transportation back to my mom’s. She wasn’t there when I took my car back in. When I asked the service writer to provide transportation back to my mom’s her first comment was “can’t someone come pick you up”!!! Well I guess I could’ve asked my 85 yr old mom to get out in the rain and pick me up!!! I told her the service manager had indicated she would provide transportation. She got huffy and said let me see if I can find someone. She left the desk. When she didn’t return soon I went to the GM to explain my situation and ask for transportation. He sent a young lady to drive me to my mom’s. We ran out of gas less than a mile from the dealership. At this point I had already waited at least 30 min for transportation. My comment to her was “didn’t you think to check for gas”!??? I mean, really!!! So we waited another 15-20 minutes for another car!!! I waited until almost 1 for a call with diagnosis and estimate. I called and of course the service manager said she was about to call me. Well maybe she was. She said the mechanic had gone to lunch and would get on it when he returned. I finally got my car repaired. I went back to the GM to let him know my car had been fixed. I also wanted to mention to him about the gas issue and maybe some training would be good. His first comment was “I don’t tolerate people using bad language in my service dept”!!! WHAT?? I don’t use bad language to anyone under any circumstances. I asked him to take me to the person who accused me of using bad language so this person could tell me what I said!! Of course he refused to do this!!! I spend 2-3 weeks out of the month in Lexington but I will not use this dealership again.