Left dealership in a new 2017 chevy truck and chassis only, drove to Nashville straight to Stringfellow Truck bodies, after having a bed put on the truck I was informed by Stringfellow that the battery in my truck was bad. I think Jones Chevrolet Lexington knew the battery was bad when I left their lot!
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Went to the service department and the older man was not friendly and kind of rude. It took them two (2) hours to do a 15 minute job. I was there first thing that morning and the only customer there for about 45 minutes. They ended up scratching my dash on the passenger side. I should have gone back up there and showed them, but by the time it was noticed I was already 30 miles away from them
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Since this was a insurance job. I was expecting to be in and out however I spent over a month without my vehicle. You kept putting other vehicles in front of mine. But I'm not just fussing on you my insurance company also dropped the ball.
Working with our salesperson, Dalton, was a pleasure. He listened to us and asked the correct questions to determine what we really needed. From beginning we were treated with respect and consideration as we searched for our vehicle.
The service staff was friendly. They got my cell phone number so they could call me when they were through service in my vehicle. I took my vehicle in at 11 my appointment was 11:30 I didn't hear back from him so at 2:30 I called to see if it was ready they stated that was. When I got back there they could not find my keys it took them 15 to 20 minutes to locate them
I didnt even have a service on 8-22-18. But now since you have asked. They did have our Brand new truck for over 2 months that has 4000 miles on it to replace a rack and pinion and that is known and told to us that is a 3 hour job. Uncalled for and had made my experience of even buying from there in the future in question just due to the lack of sense of urgency in our situation. We was very patient with them until it was 3 weeks and then we had to reached out every other day and basically got same excuse each time. So not having a service appt is reason for these scores but also it fits our previous experience this year already too.
Hello, we regret to hear that your experience with us was not a more positive one. We would like the opportunity to address your concerns. Please reach out to us directly at (731) 879-1904 when you have a chance. Thank you, and we look forward to hearing from you.