The service was completed as expected. I had presented a coupon for $10 off when I arrived and was assured that I could use it, but the coupon was never applied and I ended up paying full price anyway.
Had an appointment at 1 pm to have car checked because of low coolant which I had told them about at last oil change, at 2:10 my car was still on the lot where I had parked when I ask for my keys I was told that a mechanic was off sick that day would have been nice had they called to reschedule my appointment, I am a caretaker for a cancer patient and my time is important to me.
Cody Small impressed me with his knowledge of the vehicles that we were interested in and answered all our questions. He also explained the features and operation of the Trax again as we took delivery. Thanks Cody.
We had some bad experiences in the past year with the service Dept. We have decided to let you make it right by giving your Dept a couple more chances to make it up to us. I will not give a great recommendation till I have a good reason to do so. This is a trial period for us. As we had not had trouble with Serra on Jackson. But wanted to give our home town dealer our business. That may change if you don’t deserve our business
I did not get a vehicle serviced at all in the month of January. But being sent this does not suprise me. Jones Chevrolet in Lexington use to be the ONLY place I would let touch any of my vehicles. Since change of management in the service department, they cannot keep track of anything, they misdiagnos , cannot stay on schedule and have practically NO knowledge of mechanics. I will not be back until things change. The sales department however is wonderful. I’ve bought 3 vehicles thru them. It’s a shame the service department can’t do their job tho.